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Dealing with Customer Service Successfully

Always Be Nice to Customer Service

Customer Service Agents are able to help you if you're nice to them and hurt you if you're not. I was never taught how to deal with Customer Service.  However my Mother always taught me to be a Gentleman.

Customer Service on the Phone

I am always extremely nice and courteous to customer service. They have a very tough job because so many people yell at them and treat them horribly.  So many customers, especially of banks or credit cards, make a mistake but won't accept responsibility for their mistake. The customers want to blame the bank for the missed payment.  My dog ate my statement so I didn’t pay my bill.


My rule of thumb is always be extremely nice to customer service. They're just doing their job and it is a tough one. They can certainly help if you are nice to them.

Customer Service Tracks You

Many Customer Service agents are able to make notes on your account. If you are particularly mean during an interaction they will note it on your account. When the next Customer Service Agent pulls up your account and they see the note that you were an absolute Jerk the last time you called. They will be very unlikely to help. Be Nice.

What I have Received from Being Nice

I have received free time and minutes on my cell phone. I spent a long time trying to get my phone working properly. The agent gave me extra minutes.


Fees Eliminated

I have gotten late fees removed from my credit card and I have gotten late payments on my credit card removed from my credit history.


Zero Interest Offers

Years ago we had high interest rates on houses (looks like we are headed back there). My home loan at the time was 10%. I borrowed a few months payments on my credit card at zero percent and made the regular payments to pay the card off before the interest kicked in.


Credit Line Increases

When my credit card limits were lower, several times I called and asked for a credit line increase.


Thanks

Multiple Customer Service Agents have thanked me for being nice. You never know when the customer service Agent will be able to help you and chose to be mean so they blew you off.
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